Survey results released today indicate that the aviation industry is more satisfied with CASA than they were three years ago.
The overall satisfaction rating for the regulator as measured by consultants Colmar Brunton has increased to 6.2 out of 10 compared to the 4.2 result in the 2015 survey.
CASA CEO and Director of Aviation Safety Shane Carmody said the results were very positive.
“The survey shows CASA has come a long way in a relatively short time,” he said. “On all questions the rankings of CASA’s performance provided by people across the aviation community have improved markedly on the 2015 survey.
“I would like to thank everyone in CASA for contributing to this improved performance and assure the aviation community we will continue to strive to do even better.
"There is certainly no room for complacency. The survey found there is more work to be done to make regulations simpler, clearer and more practical and to deliver even more consultation.”
CASA’s service delivery rating has risen to 6.2 compared to 3.8 in 2015, satisfaction with audits and compliance is up to 6.3 from 4.8 and satisfaction with development of regulations is up to 5.5 from 3.0.
All key ratings rose as a result of the 2018 survey, which canvassed more than 1100 aviation industry participants.
Significantly, the industry marked CASA's inspectors much higher than they did in 2015 when it came to understanding regulations and applying them consistently, one of the key issues that eroded the aviation communities confidence in the regulator.
The full survey report is available on the CASA website.